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Automated Inspector Scheduling Reduces TÜV SÜD Planning Team by 33%

33%
Smaller scheduling team needed
Eliminated
Excel-based conflicts
Handled
Peak season demand
The Challenge

Inspector Dispatch Across Multiple China Hubs Was Breaking Down in Fragmented Excel Sheets

TÜV SÜD manages sophisticated scheduling for assigning inspector teams to factory pre-shipment inspections across multiple hubs in China. The organisation faced an inability to find viable scheduling solutions during peak seasons while managing complex business rules and travel logistics through manual Excel-based processes.

Our Approach

Centralised Scheduling Platform Automates Dispatch Considering All Constraints and Demand Peaks

Blindspot implemented centralised software connected to company data sources to automate and optimise inspector dispatch scheduling. The system accounts for complex constraints and demand variations, replacing fragmented spreadsheets with a unified planning platform.

Results

Scheduling Team Reduced by a Third and Peak Season Handled Without Bottlenecks

The scheduling team was reduced from six to four personnel. The system can rapidly re-dispatch assignments when bookings change last-minute, including during peak season. Dispatch quality improved through automated optimisation, and the transition from Excel to unified software eliminated planning conflicts.

Next Steps

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Our team of AI engineers and domain experts will work with you to understand your challenge, design a solution, and deploy it to production.